Shipping Policy
Our goal is to offer you best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the country, ensuring that we provide the highest levels of responsiveness to you at all times.
SHIPPING
Shipping Pan India is FREE for you and on us.
The time frame for delivery is divided into two parts:
Processing time: Order verification, quality check, and packaging. All orders are sent to the fulfillment center for dispatch within 3-7 business days after the order is placed.
Shipping time: This refers to the time it takes for items to be shipped from our fulfillment center to the destination. The delivery usually takes about 5-7 business days.
Your order may deliver sooner or later than a given time period, based on your pin-code and delivery restriction on your location or based on the courier company's operation power and resources capacity.
Delivery will be as per government guidelines and delivery time may vary with constantly changing government regulations or any natural reasons like Heavy Rain/ Fog /Snow. Additional case being manpower or resources limitation from the courier company, in all these similar or exceptional cases it may take longer than mentioned time, in such cases no refund/return will be done based on delivery time dispute.
Poket Pal offers free shipping to INDIA for prepaid orders. If your payment mode is COD then we charge an extra 99 Rs. (Currently COD is temporarily suspended by our courier partner to ensure social distancing and contact-free delivery)
Tracking
1. You should receive an email and SMS within 2-3 business days that your order has been shipped.
2. Please click on the tracking number provided in the shipping confirmation email and SMS to track your orders.
Orders Changes & Cancellations
If you need to make a change to your order or cancel your order, the request must be sent via email to tinytouch0510@gmail.com & +91823821193 within 24 HOURS of placing your order.